Can't find your question and/or answer, please contact us here
Ordering Closet Systems
All customers who wish to order a custom closet system from us online must register as a member. Membership allows us to process your order and refer to your design as we build your new closet system. If you are going through one of our designers, they will create a membership for you. Membership is free and we keep all of your information confidential. We value your privacy and do not sell our customer information to anyone
Yes, we do sell hardware individually if you do not need the full closet system. Give us a call toll free at 1-888-312-7424 (Pacific Time) or send an email via the contact us page to see what we can do for you.
We can take orders for accessories over the phone but we do ask for email confirmation when ordering full systems and parts. If you prefer to order accessories over the phone you can call us toll free at 1-888-312-7424 (Pacific Time).
If you are using our free full design service or you come into our showroom in-person, our friendly design team can assist you in taking your order. You may contact us by phone toll free at 1-888-312-7424 (Pacific Time) or email.
Yes, Closets To Go gives discounts on orders based on the price range of the order. Orders under $1,500 receive a 25% discount. Orders over $1,500 receive a 30% discount which can increase based on order volume.
Our average customer can install a custom closet system within 2 to 5 hours. This all depends on the size of your closets and the components within your design. The installation guide is easy to read and all of our hardware is pre-installed.
Yes, choosing any color not on our Color Options page can add up to five weeks of lead time for your order.
Yes we do offer routed drawers (raised panels). There is an additional charge for these drawer fronts and they are made from thermafoil.
We use 3/4 industrial grade particle board with thermally fused melamine. We source from Roseburg Forest Products, Panolam, Flakeboard and other high quality products made in America.
We ship custom closet organizers, pantries, garages, offices, etc. as well as parts to our customers.
We offer a variety of finishes. For pricing these, we use a tier system: White - no upcharge, Antique White / Almond - 6%, Stock (smooth, colored) - 12%, and textured - 25%. All mark-ups are on material cost only and only account for the industrial strength particle board with melamine.
Our standard finish is Satin-Nickel but we can upgrade to Polished-Chrome, Oil Rubbed Bronze, Matte-Black and Brushed-Gold.
We can supply MDF and veneer but there will be additional costs associated. We can assure you that the particle board and manner of construction used by Closets To Go is meant to be long lasting.
We ship your custom closet system using a LTL freight carrier. After setting up a delivery appointment, the freight carrier will deliver to the base of your driveway also referred to as curbside delivery.
Production lead times vary depending on capacity in the factory. Most orders are produced within 12-20 business days. Customization can add to the production time.
If your order arrives damaged, please note this on the bill of lading. If you are able to please take pictures of the pallet before removing the boxes. Next, open all boxes as soon as possible and then contact Closets To Go with all the information regarding your damaged product. Closets To Go will remake and ship out any damaged parts immediately at no charge.
We ship to Canada! However, there are taxes, customs and partial shipping charges. Shipping to Hawaii and Alaska are on an order by order basis. It is the customers responsibility to pay for the shipping.
Please see our step-by-step installation instructions that are included with your order or on our installation page and view our short video
Not at this time, but we will be looking for more dealerships in the near future. If you are interested in becoming a Closets To Go dealership, please reach out via email.
Every order is manufactured at our central location in Tigard, Oregon. Each closet organizer system is carefully custom-made and assembled by hand into easy-to-install modules.
Yes, every single part of our systems is adjustable, even after assembly.
Yes, you can uninstall your system and take it with you to your new home with ease. Our modular design makes uninstalling and transportation simple.
All our closet systems are custom and made based on an individual's specific needs and wants. This means we are not able to provide ballpark pricing as it needs and layouts vary.
Our products are NAF (no added formaldehyde), EPA TSCA Title VI Complaint, CARB exempt and 100% post-industrial recycled / recovered content.
If you have browsed the Closets To Go site and cannot find what you're looking for, we suggest two things. First, try going to our site map located at the bottom (footer) of our main page. In there you will find all of the links we have on our site. Second, try using our search script located at the top right of most pages. If all else fails, you can email us by going to our support page.